Legal
Terms of Service
Last updated: 19 August 2026
These are the terms we work to. They are written to be readable rather than impressive, so you know where you stand before we begin.
These terms
These terms apply to design, development and related services provided by Fletch Digital Agency ("we", "us") to you ("the client"). They apply alongside any written quote we send you. If a quote says something different to these terms, the quote takes priority.
Quotes and pricing
Nothing is charged through this website. Prices shown are indicative starting points; the price for your project is the one set out in the written quote we send you after we have discussed the work. A quote is valid for 30 days unless we state otherwise, and becomes binding once you confirm it in writing.
Payment
Unless your quote says otherwise, we ask for a 50% deposit before work begins, with the balance due on delivery. Invoices are payable within 14 days. We may pause work on overdue accounts, and we may charge statutory interest on late commercial payments under the Late Payment of Commercial Debts (Interest) Act 1998.
What we will do
We will carry out the work described in your quote with reasonable care and skill, and keep you informed of progress. Timescales given are estimates made in good faith. Where a deadline matters to you, tell us before work starts and we will confirm in writing whether we can meet it.
What we need from you
To deliver on time we need content, images, access credentials, feedback and approvals from you within a reasonable period. If we are waiting on you for more than 30 days, we may treat the project as paused and invoice for the work completed to that point.
You confirm that any content you supply is yours to use, and does not infringe anyone else's rights.
Revisions
Your quote states how many rounds of revisions are included. Revisions cover refinement of the agreed work. Requests that add new pages, features or scope are quoted separately before we start them.
Ownership
Once your final invoice is paid, you own the deliverables — the source files, the domain and the hosting accounts, all in your name. Until then, ownership stays with us. We keep ownership of any generic tools, libraries or components we reuse across projects, and we grant you a permanent licence to use them as part of your deliverables. Third-party assets such as fonts, plugins or stock images remain subject to their own licences.
Showing our work
We may display completed work in our portfolio and refer to you as a client. If you would prefer we did not, tell us and we will not.
Third-party services
Projects often rely on services we do not control, such as hosting, domain registrars, payment providers and AI platforms. Those services have their own terms and pricing, and we are not responsible for their availability, changes or failures.
Maintenance and support
Unless you have taken out a maintenance plan, we are not responsible for ongoing updates, backups, monitoring or security once a project is delivered. We will always tell you what a plan does and does not cover before you commit.
Liability
We do not limit our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our total liability in connection with a project is limited to the total fees you have paid us for that project, and we are not liable for loss of profit, loss of business or loss of data.
Ending a project
Either of us may end a project by giving written notice. If you end it, you pay for work completed up to that point. If we end it without good reason, we will refund any amount you have paid for work not yet carried out.
Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Contact
Questions about these terms? Email fletchdigital.business@gmail.com.