Legal
Refund Policy
Last updated: 19 August 2026
How deposits, cancellations and refunds work. Every project is quoted in writing up front, so there should never be a surprise here.
The short version
We quote a fixed price in writing before any work starts, so you know exactly what you are paying. If we have not started work, you get a full refund. If we have, you pay for what has been done.
No charges through this website
You cannot buy anything on this site. Every project is quote-only, agreed in writing and invoiced directly, so there are no accidental or automatic charges to reverse.
Deposits
Deposits reserve your place in our schedule and cover the discovery, planning and design work that happens at the start of a project.
- Before work begins — cancel and we refund your deposit in full.
- After work begins — we refund the balance of your deposit less the value of work already completed, and we will show you what that work was.
Cancelling part-way through
If you cancel once a project is under way, you are invoiced for the work completed up to the date you tell us, and anything you have already paid beyond that is refunded. Where the work is already finished and delivered, the fee is payable in full.
If something is not right
If a deliverable does not match what your quote described, tell us within 14 days of delivery and we will correct it at no charge. We would always rather fix the work than refund it. If we genuinely cannot deliver what was agreed, we refund the portion relating to that work.
Please note that a change of mind about direction, or a request that goes beyond the agreed scope, is a new piece of work rather than a fault — we will quote it separately.
Maintenance plans
Monthly maintenance is paid in advance and can be cancelled at any time with 30 days written notice. The current month is not refunded, and no further payments are taken after the notice period ends.
Third-party costs
Costs paid on your behalf to other companies — domain registration, hosting, premium plugins, fonts, stock images, AI platform fees — are non-refundable once purchased, because those providers do not refund them to us.
If you are a consumer rather than a business: where a contract is agreed entirely at a distance, you normally have 14 days to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you ask us to begin work inside that period, you agree we may start, and you will be charged for what we complete before you cancel. This does not affect your other legal rights.
How to request a refund
Email fletchdigital.business@gmail.com with your project name and what you would like resolved. We will reply within 3 working days, and any refund due is paid within 14 days to the account you originally paid from.